Migration and Best Practices from Legacy ITSM Systems to ServiceNow

Migration and Best Practices from Legacy ITSM Systems to ServiceNow

October 11, 2022 Off By svisvetek7



Migrating from legacy ITSM systems to ServiceNow can be highly transformative and beneficial for an organization. Migrating to ServiceNow boosts IT productivity & efficiency, accelerates incident resolution, streamlines asset management & change management, and generates insights using real-time data. However, migration can be a demanding initiative without the right guidance and direction.

Tune in to this video to understand more about migration from legacy ITSM systems like Cherwell, Remedy, etc., ServiceNow & its offerings, and the end-to-end migration process.

00:00 Introduction
00:36 About AQL Technologies
01:41 ServiceNow Managed Services
03:00 Agenda
03:39 ITSM Tools
03:59 ServiceNow Platform
05:50 Let’s Talk About Migration (Migration Process)
06:49 Preparation
07:28 Readiness Assessment for Migration
08:20 Establish Governance & OCM Planning
12:28 Discovery of Core Data & Configuration
14:18 Prepare Source System Inventory for Data Migration
16:55 Design & Build
19:08 Customization Best Practices
21:38 OCM Activities
23:21 Go-Live & Support – 23:21
27:10 Demo – 27:10
34:06 Migration Tools in the Market – 34:06
34:22 Go-Live & Support – KPIs to Measure Success – 34:22
35:21 Case Study 1 – 35:21
40:48 Case Study 2 – 40:48
41:15 Questions & Answers – 41:15

Feel free to leave a comment and I will surely reply as soon as possible.

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Email: ReachIT@AQLTech.com
Website: AQLTech.com
Phone: 1(800) 798 3439

Connect with Sameer Mohammed:
Blog: http://www.meetsameer.com/​​​​
Twitter: https://twitter.com/sameerm2003​​​​
LinkedIn: https://www.linkedin.com/in/meetsameer/

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