Profinch Managed Services: A Bank’s Best Ally

Profinch Managed Services: A Bank’s Best Ally

November 1, 2022 Off By svisvetek7



Banking institutions are saddled with multi-pronged challenges in today’s times – from extending support to customers, businesses and governments as they brave the pandemic, to ensuring their own health and positive business indicators.
To strive in these difficult times, banks need a partner to trust for their system and infrastructural needs. And Profinch, with it’s onsite, nearshore, and offshore support model experience, would like to offer a helping hand.
Our Managed services offer you the following:
APPLICATION SUPPORT
• Analysis of issues / queries and resolution
• Parameterization changes
• Managing environment and release management activities
• Assist deployment of changes for customizations / change control Board items
• New module / Feature configurations and implementation
• Develop new reports and modify or customize existing reports
• SLA based tracking and resolution of issues
• Test environment setup assistance
• EOD Operations
• Coordinate with principal application provider for any resolutions that needs changes
• Provide support during testing of changes for issues in regular BAU support
INFRASTRUCTURE SUPPORT
• Core Banking Infrastructure Transformation
• Infrastructure Technology Consulting Service
• Database Security
• Cloud Services Consulting
• Design and Development Infrastructure Monitoring Services
• Infrastructure Training Services
• Automation
• Manage IT support desk – from issue logging, follow-up, and closure of tickets
CHANGE THE BANK SERVICES
• Our integrated Change Control mechanism ensures multi party involvement to approve and implement change requests
• The thorough detailing of minor, non-invasive and invasive customizations and protocols ensure your bank enjoys BAU while changes are incorporated
• The version control processes ensure thorough audits at every stage

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