Simplify Your Service Experience with the Apogee Client PortalJanuary 9, 2023
At Apogee, we want you to get the help and support you need as easily and efficiently as possible, that’s why all your support needs are under one roof in our Managed Service Operations Centre. Perfectly complemented by our Client Portal, where you are able to log service and consumable requests and manage your account online 24/7.
Our highly skilled team are here to support you when you need it most. Our Technical Service Advisors & Remote Support Engineers are available Monday to Friday, 8am – 6pm (Fri: 5:30pm) with our primary aim to resolve your request on the first call. Our experienced advisors utilise industry-leading software to diagnose faults and guide you through resolving these get you back up and running as quickly as possible.
Our teams are trained to deliver support across all our services so you only have one place to go whether it be a print, document or IT-related request. If we are unable to resolve your fault on the first call, we will engage our Helpdesk Technicians to investigate further or arrange for a Field Service Engineer to attend the site to resolve, with parts if required.
To find out more on our client portal visit apogeecorp.com
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———————————————————— Contents of this video ————————————————————
00:00 – Introduction
00:08 – Client Portal attributes
00:21 – The benefits to you
00:41 – Outro